Logistics is this massive global industry that, if you’re in the richest billion people on Earth, you tend to sort of just take it for granted that it works well. The more we learned about automation and focused on automation, it seemed so obvious that logistics was the right place to start. So we always kind of felt like, if we could take some of that technology that you see in academic robotics labs and then apply it to problems at global scale that could have a big impact in people’s lives, that’d be a great thing to focus on. And it seemed like there was a huge amount of technological innovation happening, but there weren’t that many really cool products being built that were actually impacting normal people’s lives. Keller Rinaudo Cliffton: You know, our backgrounds were in automation, robotics, and software. You recently reached a half million deliveries, drone delivery, you’re saving lives in Africa. Murray: So Keller, we’re big fans of what you’ve been doing. But first here’s our conversation with Keller Rinaudo Cliffton of Zipline. McGirt: She’s amazing, and we’re going to learn a lot from Jessica. So she’s going to tell us a bit about that and share some more context about the drone delivery market. Murray: And later in the episode, we’re going to hear from Fortune’s very own Jessica Mathews, who had the opportunity to go and see a Walmart Zip delivery in action in Arkansas. All of this though is a pretty major step towards having these little Zips delivering everything we need to our backyards instantly, a lot of interesting implications and opportunities there, which Keller will get into. McGirt: Right to my door, that essential print information. I’m looking forward to having my Fortune magazine delivered by Zip sometime in the future, too. They announced four new domestic delivery partnerships in the U.S., including three regional health care systems and Sweetgreen. We actually had to sit on this interview for about a month, because Zipline had some big news they were waiting to break, and it just came last week. Their consumer delivery business is expanding. I mean, the day may be coming when we all have Zipline drones coming to our doors with vital packages. But before that, we also talked to Keller about the consumer delivery side of his business, which includes a massive partnership with Walmart that started in 2021. We got a chance to talk to Keller about how Zipline views its partnerships with the African countries you mentioned as just that-and that that’s important-that they’re partnerships. So it was amazing to hear how far they’ve come. And believe it or not, I got the first ever pitch for what they were doing in 2015 in Rwanda while reporting a story for Fortune. Pick up orders have no service fees, regardless of non-Instacart+ or Instacart+ membership.McGirt: It really is amazing. Instacart+ membership waives this like it would a delivery fee. There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Instacart+ members. With an optional Instacart+ membership, you can get $0 delivery fee on every order over $35 and lower service fees too. 100% of your tip goes directly to the shopper who delivers your order. It's a great way to show your shopper appreciation and recognition for excellent service. Tipping is optional but encouraged for delivery orders. Orders containing alcohol have a separate service fee. Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Delivery fees start at $3.99 for same-day orders over $35. Here's a breakdown of Instacart delivery cost:
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